Reservations and Confirmations - Using our Print and Go Tickets:

• Confirmation, travel voucher and photo ID

• Rates and booking procedure

• Cancellation and no show policy

• Checking your confirmation for correct date and time

• Making changes to your Reservation

• Declined credit cards

• Languages

• Meals Souvenirs and miscellaneous costs

• Tour vehicles and rerouting

• Confirming hotel pick ups or other changes:

Frequently Asked Questions About DC Sightseeing Tours:

• How do I print confirmation tickets online?

• What if I forget my Voucher?

• What happens if I print my tickets more than once?

• Are there any discounts for children, senior citizens or multiple bookings?

• Will my tour be cancelled if the weather is bad?

• Will my tour be cancelled if it is undersold?

• What hotels do you pick up from?

• What should I wear on my tour?

• Will I be charged if I need to change my tour date or if someone in my party is unable to go on the tour?

• Tips, gratuities, meals and smoking:

• How soon should we reserve our tours?

• Do you offer reserved seating ?

• Can you accommodate travelers with wheelchairs or strollers?

• Additional important terms and conditions

Confirmation, Travel Voucher and Photo ID
An e-mail record of your pending order will be sent to you following completion of your tour or travel request. For every confirmed booking you will receive a 2nd e-mail with a link to your "Print and Go" E-Ticket Voucher - when your booking is confirmed by ALL STAR DC TOUR SERVICE, LLC.  If a confirmation is not required a "Print and Go" E-Ticket voucher will be available online immediately.



Please present and sign this E-Ticket voucher at the Tour or Activity location. Most tours will be pre-paid at the time of booking. The majority of tours must be booked at least 24 hours in advance of your travel date. Tour prices or availability are NOT guaranteed until full payment is received and confirmation provided.



A few specific tours and activities must be booked between 48-72 hours prior to departure to secure space and equipment: Examples: Private galleries and museums. Detailed Information about advance booking is listed on each specific tour or activity.



For security and to reduce fraud a Photo ID will be required by the tour operator with your Voucher. The last name on the Voucher must match the Photo ID. Voucher must be signed when presented to tour operator. One voucher will be issued for each order.



Vouchers, when issued, validated and presented to ALL STAR DC TOUR SERVICE, LLC, entitles the person(s) named on the Voucher, subject to the terms and conditions hereof, to the Products described on the voucher. Supplier will: (i) verify the identity of each person(s) named on the Voucher prior to accepting the Voucher; and (ii) obtain a signature from such named Customer or, if more than one person is named, from one person representing the group of named persons, confirming receipt of the Voucher.

Voucher are valid only during the dates of travel, as indicated on the Confirmation of the person(s) named on the Voucher, and expires on the later of those dates. Voucher may not be redeemed outside of those dates of travel, unless Voucher is for an Open Admission activity or otherwise agreed to by both Supplier and ALL STAR DC TOUR SERVICE, LLC.
Voucher are valid for redemption by the person(s) named on the Voucher. Vouchers have no cash value and cannot be transferred.



Rates and Booking Procedure
Prices are per person, unless otherwise specified. All Transactions are in US Dollars. All prices and availability are subject to change without notice. Tour prices or availability are NOT guaranteed until full payment is received and confirmation provided. Your credit card will be charged the full amount at the time of order for most tours.  If a particular site requires an additional fee, this will be so noted in the tour description.

Some tour sights have additional fees: Fuel Surcharges, private museums and galleries, etc. that are charged on arrival. You Credit Card receipt will read ALL STAR DC TOUR SERVICE, LLCor the name of the Tour Operator.

 

If changes are allowed on a tour or activity, a $20.00 per reservation change fee will be applied for any change to a reservation. Please note that some tours and activities do not allow any changes. Date changes can only be made only if we can confirm availability on the new date. While we cannot guarantee any changes can be made, all change requests must be submitted a minimum of 36 hours prior to the tour departure and must be handled on an individual basis through our Reservations Center.

Declined Credit Cards:
If the authorization on the credit card provided is declined, we will attempt to notify you by email at the email address you provided. The reservation will be cancelled and will need to be rebooked depending on availability.



Cancellation and No Show Policy
All sales are final

IMPORTANT Check your Confirmation for Correct Date and Time:
It is your responsibility to be at the designated tour location on the correct date. Please check your confirmation carefully. No refund for no-shows.



Changes to Your Reservation
For most tours there will be no charge for changes 48 hours prior to the tour date. Detailed Information about reservation changes is listed on each specific tour or activity. Call the Tour Operator phone number on your Confirmation to confirm any changes. All changes on confirmed orders should be made directly with the tour company and not with the ALL STAR DC TOUR SERVICE, LLC’s reservation office. The Tour Company phone number is listed on your Tour Voucher. DO NOT leave voicemail messages or send an e-mail canceling or changing a tour. Make sure you speak with a Tour Company representative.



Languages:
Tours are conducted in English unless noted.
Meals Souvenirs and Miscellaneous Costs:
Tour prices do not include Meals, Wine Tasting Costs, Admission Fees, Tolls or Souvenirs unless noted.

Tour Vehicles and Rerouting:
Most tour vehicles are air conditioned and the size of the vehicle depends on the number of passengers booked for that particular day. Tour Operators reserve the right to change the size of the vehicle to meet the needs of tours for that specific day. All activities and tours are weather permitting. If seasonal fog /weather obscures the view, tour routes may be altered. You will not be charged if we cancel a tour. Tours are booked on fully insured and licensed vehicles.
Confirming hotel pick ups or other changes:

VERY IMPORTANT: Remember to call ALL STAR DC TOUR SERVICE, LLC’s phone number on your confirmation / voucher 24 hours prior to your departure to confirm all hotel pick up and other tour details. There are many hotels with similar names. Make sure the tour operator has the correct hotel. No refund for no-shows.

All changes on confirmed orders should be made directly with this tour company and not with the ALL STAR DC TOUR SERVICE, LLC’s reservation office. DO NOT leave voicemail messages or send an e-mail canceling or changing a tour. Make sure you speak with a Tour Company representative.



Frequently Asked Questions:
How do I print confirmation tickets online?
Printing tickets online is quick and easy. Simply follow the link in your confirmation e- mail. You can print your tickets / voucher on any style printer - color or black and white, laser or inkjet. Printing tickets / vouchers is as simple as printing any of your standard documents. We do not mail vouchers.

What if I forget my Voucher?
If you forget your voucher the voucher can be accessed from any computer that is linked to the internet: Voucher Pick Up and Reprint (Link located on the top left part of the web site page.) Or go to ALL STAR DC TOUR SERVICE, LLC,com and look for the PRINT VOUCHER link on home page.

If you are staying in a hotel have the business center, front desk or concierge desk print your voucher. If the Hotel has an internet enabled computer the voucher is available for printing by going to ALL STAR DC TOUR SERVICE, LLC’s web site. Vouchers can also be faxed to your hotel if you provide us with Hotel name, guest name, room number and fax number. We do not mail vouchers.

 

Tour operators will NOT let you join a tour or activity without a voucher. Some operators will require that you purchase a new ticket at full price if you forget your voucher. The original ticket cost from ALL STAR DC TOUR SERVICE, LLC’s will not be refunded. Don't forget your Voucher.



What happens if I print my tickets more than once?
You can print your "Print and Go" tickets / voucher as many times as you like, but when you check in the code number will be used as a confirmation. Once your confirmation number is entered, any other copies will not be accepted - the system will show that the ticket has already been used. Print your tickets as many times as you like - they are only good for one tour or activity.

Are there any discounts for children, senior citizens or multiple bookings?
We work hard to offer the best rates for these tours and activities. We do not offer Children, Teen and Senior discounts. We do not offer AAA, Military or Travel Industry Discounts.

Will my tour be cancelled if the weather is bad?
On the rare occasion when the weather is bad and are Tour Operators are forced to cancel a tour a full refund will be provided. Seasonal fog and rain that obscures views is not considered "bad weather."



Will my tour be cancelled if it is undersold?
The tours we offer are all the most popular in the area, Some of our tour operators have passenger minimums, it is very rare that we don't meet the minimum to operate.



What hotels do you pick up from?
We do not provide Hotel pick up service.

 

Tours depart from - The National Postal Museum (next to Union Station)
                                           #2 Massachusetts Avenue N E
                                           Washington, DC  20002

What should I wear on my tour?
Washington, DC: In the summer months in Washington, DC you will want to dress for hot weather. Don’t forget your camera.
OTHER DESTINATIONS: Don't forget a light jacket in case of weather changes or rain. Comfortable shoes are always a plus. Leave the bulky backpacks at home. Don’t forget your camera.

Will I be charged if I need to change my tour date or if someone in my party is unable to go on the tour?
Changing your tour date is generally not a problem if space is available. There is no charge to change a reservation. Any cancellation outside of 24 hours of your tour departure is subject to a minimum $10 per person cancellation fee, any cancellation within 24 hours is subject to a FULL CHARGE. If passengers do not show up for the tour then the money paid is non refundable.



Tips, Grauities, Meals and Smoking:
The tip or gratuity for tour directors, drivers and other service staff is at your discretion and not included in any tour pricing. Meals, Gratuities and Souvenirs are not included on most tours unless specifically listed. In most destinations there is no smoking in vehicles, public buildings, bars and restaurants.



How soon should we reserve our tours?
We recommend booking your reservations at least two weeks in advance, this way you can guarantee your seats and avoid any sold out situations also your tour will be set and ready for you when you arrive.



Do you offer reserved seating?
Seating for most tours is on a first come, first served basis, no assigned seating is available. We cannot be held responsible in the event that your group is unable to sit together on a vehicle.



Can you accommodate travelers with wheelchairs or strollers?
Some tours vehicles can accommodate passengers with wheel chairs - if they can be folded. Drivers are unable to assist such passengers in boarding or exiting the vehicle due to insurance restrictions. Please contact the tour operator for additional ADA details. Generally strollers can be accommodated if they can be folded and stored.

Additional Terms and Conditions

 

Modifications of these terms and conditions
ALL STAR DC TOUR SERVICE, LLC’s and its affiliated web sites reserve the right to change the terms, conditions, and notices under which this Web site is offered. ALL STAR DC TOUR SERVICE, LLC’s reserves the right to update these policies at its discretion. Changes will be posted immediately.

Web Site Liability Disclaimer
ALL STAR DC TOUR SERVICE, LLC’s has solicited information from numerous other sources in compiling the contents of this Web site. Although every effort has been made to insure accuracy, some of the information, products and services published on this Web site may include inaccuracies and typographical errors. Changes are periodically made and added to the content of the site. ALL STAR DC TOUR SERVICE, LLC’s and /or its suppliers may make improvements and/or changes to the site at any time and encourage users to bring corrections to their attention. ALL STAR DC TOUR SERVICE, LLC’s and/or its suppliers make no representations about the suitability of the information and services contained on this web site for any purpose. In no event shall ALL STAR DC TOUR SERVICE, LLC’s and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Web site; or for any information, products and services obtained through this Web site.

Disclaimer:
Tour customers, acknowledge by their acceptance, that ALL STAR DC TOUR SERVICE, LLC’s, its agents and suppliers, in making arrangements for food, beverage, accommodations, tours, transportation or any service in connection with the itineraries of individual tour customers shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.



ALL STAR DC TOUR SERVICE, LLC’s its affiliates, tour operators and agents assume no responsibility for any sickness, theft, labor disputes, breakdowns, road closures, requests of Park or government agencies, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.

ALL STAR DC TOUR SERVICE, LLC’s reserves the right to cancel, change or substitute any service and to decline to accept or continue to accommodate any tour members at any time for any reason including, without limitation, insufficient number of participants.

Tour Carriers and operators shall not be liable for any inconvenience, loss or damage, injury, accident, delay or irregularity which may be the result of defect or through the acts or omissions of any person or company performing or rendering the services. These firms are not responsible for any changes or increased costs incurred by passengers as a result of the cancellation of services due to be provided by its agents or suppliers for any reason including, without limitation, insufficient number of participants.



Suppliers are independent contractors who are not agents of ALL STAR DC TOUR SERVICE, LLC’s or its Affiliates. Products are provided subject to the terms of applicable tariffs, rules and regulations. In issuing the Voucher, ALL STAR DC TOUR SERVICE, LLC’s acts solely as the agent of the Supplier. Supplier and ALL STAR DC TOUR SERVICE, LLC’s assume no responsibility for delays caused by accidents, breakdown, weather, conditions of trails, roads, bays, oceans, rivers, airspace and any other conditions beyond control of Supplier, in addition to insufficient numbers of passengers.

To the maximum extent permitted by law, ALL STAR DC TOUR SERVICE, LLC’s liability will be limited to the purchase price of the Voucher.

All travel documents and vouchers are issued subject to these terms and conditions by ALL STAR DC TOUR SERVICE, LLC’s, its agents and suppliers.

General

Any rights not expressly granted herein are reserved.